Returns and Exchange

RETURNS POLICY:

  • Items must be returned within 15 days of receipt.

  • Items must be unworn, unwashed, and have all tags attached.

  • Underwear and swimwear can only be returned if the hygiene seal is intact，

    Returns are not accepted unless there is a quality issue.


  • Return Authorization Slip must be included in your return package.

  • Starting 01/01/2023, free return labels are no longer provided.And customer is responsibile for return and exchange shipping fee， Exchanges of the same item are not subject to the $9.99 return fee..

Return Addresses:

UK Returns:

            Unit 27 The Hives
            Mosley Rd, Trafford Park
            Manchester M17 1HQ

US Returns:

Attn: Kevin Shen
2558 Barrington Court
Hayward, CA 94545

IMPORTANT:

  • Contact customer service (support@thechichero.com) before mailing returns to obtain authorization.

  • Thechichero reserves the right to refuse returns if items are late, used, or fail to meet conditions. Refunds may be with held until goods are received.

EXCHANGE POLICY:

  • Exchanges must be requested within 15 days of shipment confirmation.

  • Only same-item exchanges (color/size) are allowed if the price is unchanged and stock is available.

RETURNS PROCESS:

  1. Repack items with tags and original condition.

  2. Use the returns portal (order number & email required).

  3. Select refund/exchange and provide a reason.

  4. Choose "Ship myself at carrier of my choice" and mail to the authorized return address (US or UK).

  5. Await Return Confirmation email upon processing.

FAULTY PRODUCTS:

  • Defective items will be replaced or refunded after inspection. Non-faulty items (used/damaged) will be returned to you.

REFUNDS:

  • For PayPal users: Refunds will be processed within a few business days.
  • For credit card users: Refunds may take 5–10 business days to appear in your account.

At The ChicHero, we offer secure, flexible, and convenient payment options to make your shopping experience smooth and worry-free.

CANCEL：

  • Within 24 hours : Free 
  • After 24 hours :  20% Order Amount Handling Fee

NOTE: Thechichero may reject unauthorized or non-compliant returns.

Key Changes Made:

  1. Added US return address with Kevin Shen as the contact.

  2. Highlighted the requirement to contact customer service for authorization before returning.

  3. Kept all original policy terms intact while improving readability.