Returns and Exchange

RETURNS POLICY:

  • Items must be returned within 15 days of receipt.

  • Items must be unworn, unwashed, and have all tags attached.

  • Underwear and swimwear can only be returned if the hygiene seal is intact.

  • Return Authorization Slip must be included in your return package.

  • Starting 01/01/2023, free return labels are no longer provided.

Return Addresses:

UK Returns:

Return Order
Unit 27 The Hives
Mosley Rd, Trafford Park
Manchester M17 1HQ

US Returns:

Attn: Kevin Shen
2839B Whipple Rd
Union City, CA 94587
Phone: +1 (925) 897-3333

IMPORTANT:

  • Contact customer service (support@thechichero.com) before mailing returns to obtain authorization.

  • Thechichero reserves the right to refuse returns if items are late, used, or fail to meet conditions. Refunds may be withheld until goods are received.

EXCHANGE POLICY:

  • Exchanges must be requested within 15 days of shipment confirmation.

  • Only same-item exchanges (color/size) are allowed if the price is unchanged and stock is available.

RETURNS PROCESS:

  1. Repack items with tags and original condition.

  2. Use the returns portal (order number & email required).

  3. Select refund/exchange and provide a reason.

  4. Choose "Ship myself at carrier of my choice" and mail to the authorized return address (US or UK).

  5. Await Return Confirmation email upon processing.

FAULTY PRODUCTS:

  • Defective items will be replaced or refunded after inspection. Non-faulty items (used/damaged) will be returned to you.

REFUNDS:

  • Processed within 14 days (bank delays may apply).

  • For incorrect refunds, contact support@thechichero.com.

NOTE: Thechichero may reject unauthorized or non-compliant returns.

Key Changes Made:

  1. Added US return address with Kevin Shen as the contact.

  2. Highlighted the requirement to contact customer service for authorization before returning.

  3. Kept all original policy terms intact while improving readability.