Returns and Exchange

RETURNS POLICY:

  • Items must be returned 28 days of the receipt
  • Items must be unworn and unwashed. 
  • Underwear and swimwear can only be returned if the hygiene seal has not been removed. 
  • Items must have all tags attached. 
  • Return Authorisation Slip must be included in your return package.
  • Start from 01/01/2023, we do not provide free return labels anymore, please send your return order to:

                         Return Order

                         Unit 27 The Hives

                         Mosley Rd, Trafford Park

                         Manchester M17 1HQ

IMPORTANT: Thechichero reserves the right to refuse returns outside the time limit, if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent them back.

 

EXCHANGE POLICY:

You can exchange an item purchased on our website within 28 days from the date of the shipment confirmation.
The exchange will be possible as long as it is an exchange for the same item (same reference number), by colour and/or size, it is in perfect condition, the price has not changed and the store has the item in stock.

 

RETURNS AND EXCHANGE PROCESS:

You can start your return or exchange below and follow the simple steps below...

    1. Repack your items.
    2. Please use our simple returns application down below. You will need your email address and order number before continuing. ( Your order number can be found on your order confirmation email).
  1. Select your preferred option (exchange or refund) and give a reason.
  2. Select the shipping method "Ship myself at carrier of my choice".
  3. Take your item to your carrier and send it to: 

                             Return Order

                              Unit 27 The Hives

                              Mosley Rd, Trafford Park

                              Manchester M17 1HQ

  4. Await your Return Confirmation email, which we will send when we have processed your return.


Defective or Faulty Product
If, under rare circumstances, you have received a defective or faulty item, the quickest solution is to return to us. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.
Once we receive the product , we will check the condition of the garment. In the event that the defect is confirmed and we have the item in stock, we will exchange or return the item according to your preference immediately.
If you have any further questions, we suggest you contact our Customer Service Department.

Refund Period
Refunds will be made to process the order in a maximum of 14 days, depending on your bank.
If you have further questions, we suggest you contact our Customer Service department customerservice@thechichero.com 

Incorrect Refund
If the amount of your refund is incorrect, please contact our Customer Service department customerservice@thechichero.com and we will resolve the problem as soon as possible.


Please remember that Thechichero reserves the right to reject returns communicated or sent outside the set period and those containing garments which are not in the same condition as when they were received.