Returns and Exchange

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • Unworn, unused and unwashed;
  • In its original condition with all tags attached;
  • In its original packaging; and
  • Accompanied by your receipt or proof of purchase.

All returned items are subject to inspection. Refunds will only be approved if the returned item is received in a resellable condition and complies with this Return Policy.

Starting 01/01/2023, free return labels are no longer provided. And customer is responsibile for return and exchange shipping fee.

How to Start a Return

To request a return, please contact us at support@thechichero.com.

If your return is approved, we will provide:

  • Return instructions;
  • The correct return address; and
  • Any additional return information if required.

Please do not send your return without contacting us first. Returns sent without authorization or to an incorrect address may not be accepted.

Return Shipping Requirements

Unless the item is defective, damaged or incorrect, customers are responsible for return shipping costs.

All returns must:

  • Be shipped with shipping charges fully prepaid by customers;
  • Be sent using a trackable shipping service;
  • Be sent to the return address and checked by our Customer Service team.

United Kingdom Returns

51C Derby Street

Manchester M8 8HW

United Kingdom

 

United States Returns

Attn: Kevin Shen

2558 Barrington Court

Hayward, CA 94545

United States

 

After shipping your return, please email us:

  • Your order number;
  • The carrier name; and
  • Your tracking number.

Customers must keep their proof of postage and tracking information until the return has been completed.

Tracking Requirement

A valid tracking number is required for all returns.

Returns without a valid tracking number cannot be verified as delivered and may not be eligible for a refund.

We reserve the right to refuse any return or refund if:

  • No tracking number is provided;
  • The package cannot be tracked or verified as delivered;
  • The package is sent with unpaid postage, postage due, Cash on Delivery (COD), or collect-on-delivery service.

Packages that require us to pay postage upon delivery may be refused and returned to the sender.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at support@thechichero.com so we can resolve the issue.

Exceptions / Non-returnable Items

We do not accept returns for:

  • Sale items;
  • Gift cards;
  • Personalized or custom-made products;
  • Perishable goods;
  • Personal care products;
  • Hazardous materials.

If you have any questions, please contact us before purchasing.

Exchanges

The quickest way to exchange an item is to return the original item first. Once your return has been accepted, you may place a new order.

CANCEL

  • Within 24 hours : Free 
  • After 24 hours :  20% Order Amount Handling Fee

Refunds

A return will only be processed after we have verified the tracking information, confirmed delivery to our authorized return address, and inspected the returned item.

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that original shipping charges and return shipping costs are non-refundable unless required by law or the item is defective or incorrect.

If more than 15 business days have passed since your refund was approved, please contact us at support@thechichero.com.